Returns & replacements

At Dote Collection , we take great pride in our reputation for quality.

We take great care to ensure that all of our items are produced to the highest standards and check all of our products prior to dispatch.

REFUND POLICY

RETURNS
We do not refund or exchange items that have been personalized unless the item is faulty.

FAULTY PRODUCTS

Please note that: Dote Collection checks the quality of every product prior to dispatch. In the unlikely event of a fault, Dote Collection will first offer to repair any minor faults. Please contact us by email at info@dote.co.za. Your email to us must disclose the fault in the item along with photographic evidence and must supply proof of purchase. This must be made within 48hrs of the product/s being delivered. If deemed faulty by Dote Collection the client must return the product/s within 7 days of receiving your order. Dote Collection will only offer to replace or refund your order where the item has demonstrated a major fault that cannot be repaired by us and that the damage is due to factory default. No exchanges or refunds will be offered if we deem that the damage to the item was caused in any way by the client.

In the event of an item that has not been personalized and exchange needs to be done, the customer is liable for the arrangement of the courier to return the item to us for exchange and will be liable to pay the shipping cost to receive the new item back to you.

SLEEPWEAR

Please select orders carefully using the sizing guide as we do not accept refunds or exchanges on personalised sleepwear sets. There will be no refunds for personalized sets which size was chosen incorrectly by the client.