Returns & replacements

We take great care to ensure that all of our items are produced to the highest standards and check all of our products prior to dispatch.

REFUND POLICY

RETURNS
Unfortunately, we do not refund or exchange items that have been personalized unless the item is faulty.

FAULTY PRODUCTS
If your product is faulty please email us at info@dote.co.za with your order number and photographs of the faulty product. Items that are damaged as a result of normal wear and tear are not considered to be faulty.