This policy forms part of Dote Collection Terms and Conditions.
Dote Collection are committed to operate the business in compliance with the terms of the Consumer Protection Act and all policies are subject to the applicable law.
7 Days Exchange and Refund Policy
We will refund or exchange most goods if you return them within 7 days of delivery, provided:
- it is in its original packaging and condition, including all attachments, accessories and documentation (such as a proof of payment); and
- it has not been used.
There will be no exchange or refunds for individual items purchased in a bundled/combo pack. In such instance, the promotional, free, or bundled items that were part of the purchase must also be returned.
Returns and exchange requests for items purchased more than 7 days ago might incur collection, delivery and processing fees, or be declined altogether. However, goods that show a manufacturing defect within the first month of purchase will be repaired, replaced or refunded at no cost to you.
To arrange an exchange or refund please email email@example.com with your order details.
Should an item be incorrect, please contact firstname.lastname@example.org as soon as reasonably possible to arrange for the earliest convenient collection date. Once returned to the company, the product will undergo an internal assessment, following which, the correct item will be dispatched to you.
Defective or Damaged Goods
Repairs and Warranties
Please contact us by email at email@example.com. Your email to us must disclose the fault in the item along with photographic evidence and must supply proof of purchase. This must be made within 48hrs of the product/s being delivered. If deemed faulty by Dote Collection the client must return the product/s within 7 days of receiving your order. Dote Collection will only offer to replace or refund your order where the item has demonstrated a major fault that cannot be repaired by us and that the damage is due to factory default. No exchanges or refunds will be offered if we deem that the damage to the item was caused in any way by the client.
Products may be returned via courier at the customer’s own expense or alternatively, Dote Collection can help you to arrange for collection. Please note that it may not be possible to determine online/telephonically whether goods have been damaged and/or what the cause of a failure or defect might be. This is important as it determines whether the goods may be repaired, replaced or refunded. Accordingly, Dote Collection reserve the right to refer returned goods for technical assessment by the manufacturer or authorised service centre prior to repairing, replacing or refunding.
- We do not refund or exchange items that have been personalized unless the item is faulty.
- We do not accept refunds or exchanges on personalised sleepwear sets. Please select orders carefully using the sizing guide as there will be no refunds for personalized sets which size was chosen incorrectly by the client.
Once Dote Collection have assessed a returned item and approved a refund, you will receive your money back in the same manner in which you purchased it from Dote Collection:
- Electronic transfer directly into your account (5 to 7 days)
- Credit card (by reversal back to your credit card and subject to banking delays)
- Gift card