Shipping Policy

Please note that all our domestic orders are sent through The Courier Guy


In stock customizable items e.g. Handbags, Signature Pouches, Travel, Saffiano leather Phone cases, Pebbled AirPods Case Range

Delivery lead time once your order has been dispatched is one-three working days, with the exception of outlying areas which may go up to five working days. During sale periods, dispatch times may increase and shipping transit may take up to four working days.

Custom orders e.g. Charm Cases

At Dote we offer a fast personalisation service nationwide with most orders produced and delivered within just 3 days! Because items such as our Cross body Cases, Charm Cases, Commuter Cases, Pebbled Range are crafted just for you, these items have a 3-6 week waiting period. View the ‘Delivery’ section beneath the item being purchased. 

These are items such as the:

Cross body Case Range, Commuter Case Range, Charm Case Range, Pebbled Range, Mirror Cases

If you have any questions or concerns about the whereabouts of your parcel please email us at info@dote.co.za.

We offer two delivery options for domestic orders.

STANDARD DELIVERY: In stock customizable items: ( 2-3 Working Days )     3-4 working day lead time before item/s are dispatched. 

STANDARD DELIVERY CUSTOM ITEMS: (2-3 Working days) – 3-6 week lead time before being dispatched as these are custom crafted just for you. View the ‘Delivery’ section beneath the item being purchased. 

EXPRESS DELIVERY: In stock customizable items: ( Overnight to 2 Working Days )     2-5 working day lead time before item/s are dispatched. 

EXPRESS DELIVERY CUSTOM ITEMS: (Overnight to two Working days) – 3-6 week lead time before being dispatched as these are custom crafted just for you. View the ‘Delivery’ section beneath the item being purchased. 

Delivery lead time once your order has been dispatched is one-three working days, with the exception of outlying areas which may go up to five working days. During sale periods, dispatch times may increase and shipping transit may take up to four working days.

 

Personalized Sleepwear shipping times

We have a 7-14 working day lead time on all personalized stock on-hand orders, from the date that payment is received in our account, excluding separate shipping lead time. For all custom product orders, we have a 15-20 working day lead time, excluding shipping lead time.

Do you offer free delivery?

We offer free shipping and delivery for orders over R1000

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us.

To check the status of your order or delivery, please email info@dote.co.za with your name and order number, and we will look into it for you.